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Client Communication

Client communication at Mark Infosystems is given great importance. We are very particular about how we communicate within and with you.

The success of a project highly depends on the quality of communication and how effectively it is being carried off. We have arranged for latest tools and practices for ensuring effective communication. The resources we have at Mark Infosystems are well versed with the right technique and have soaring ability to communicate. We ensure the quality of communication by following these practices:

Establishing a client segmentation process is what we give high priority to. We segment our clients in various "tiers" according to the urgency and priority to communicate with them. This not only cleanly differentiates our day's communication tasks but also help us plan and arrange resources better to utilize optimum efficiency. The segmentation policies we follow are standardized and unbiased in approach. The properly channelized Client segmentation process also helps us create a fine log of operations and hold communication tasks better.

Arrange for latest communication tools. We have all the facilities here with us to help us communicate in a faster, uninterrupted and effective manner. We have our own in-house communication tool, OIS, built for internal project communication and it helps us connect with clients too with prompt and accurate response.

OIS provides all employees access to the facilities to update and manage time sheets, leaves, reports, project status and project details etc. With this tool they are able to assertively communicate with their direct clients and bring in different people to the loop with different access rights. This tool let us manage and communicate projects better and also inform clients about everything related to project by referring to well-held information.

Delegating tasks rightly decides the strength of communication. At Mark Infosystems we validate task ownership and communication responsibilities through our responsive delegation mechanism. We delegate communication responsibilities to different people based on their role and eligibility and not just designation. We do it by creating the contacts-ownership data and following it on a broad panel of tasks that include several levels of follow-ups, mailing details, telephonic records, information sharing among others.

Our communication practices are designed to deal flexibly with different situations. We keep our communication practices easily switchable to different routes and back-ups to keep the client communication fluid and dynamic in every situation. Also through our precise system of communication based on stern regulations we make sure that there remains no gap in the communication held with clients. We put the best foot ahead in leading the communication held and provide advanced support platform o the entire correspondence. We clearly define our loops and put best of the proponents together to help us meet the client communication needs in a prompt and timely manner.

We provide Round-the-clock support. We are always available on chat, phone or on email 24*7. You can also drop us a request to call back and we will be right available to you soon. Our executives are there to take care of all your general queries instantly. If you need to know something highly learned and something based on technical expertise you will be no sooner connected to our technical experts.