Frequently Asked Questions
Interface customization services
Q Can we install your Custom Branded Interface in multiple servers/instances/websites?+
A Yes, you can. After paying us once for one interface, you can install it any number of time at server/ instances/ website.
Q What are the interfaces that Interface Planet covers?+
A Currently we are customizing the following interfaces: -
- Citrix NetScaler Access Gateway.
- Citrix Receiver for Web for Cloud Gateway.
- VMware View Portal.
- Microsoft Outlook Web App.
- Microsoft RD Web Access.
- Microsoft Forefront TMG 2010.
- Microsoft Outlook Web Access.
- Microsoft TS Web Access.
- Microsoft Office Communications Server.
- VMware Horizon View.
- VMware Horizon HTML Access
Q What is your Bug fix policy?+
A Interface Planet provides you with 30 days bug fix policy from the time you install the interface in your environment.
Q What is your payment strategy?+
A Interface planet demands 30% of the total amount in advance to start any project. Rest amount can be paid after the project complete. We provide different modes of payment to make it easy for you. All major credit cards are accepted. We can also take a PO from companies in the United States, but we will invoice electronically in full for the project at the time the PO is submitted to Interface planet.com.
Q Do Interface Planet works on other languages besides English?+
A Yes! By Default Interface Planet works with the base English Language File that comes with all Interfaces. We can also customize the application in other languages too as per users needs and we can also create Custom Language Files for Languages not supported by the Core Technology.
Q Do you provide customization to our particular needs? +
A Yes, we look forward to hear your needs and face new challenges. We always try to fix your problem anytime, anywhere. We go through your need seriously and take a proper action against it. If your need comes under our policies and realistic then we assure you to offer the best possible customization. The cost estimation will be provided for your approval which purely depends on the hours of work we estimate to consume.
Q Do you offer ongoing support?+
A Yes, we provide 24*7 customer care support to our customer. We do not charge any additional fee. Based on customer’s requirement, support charges are applied. It is estimated based on the hours of work and calculated with our fixed hourly rate. We try to do all troubleshooting in Development, but we can do a Go-To-Meeting Session to troubleshoot issues as needed.
Q What is your refund policy?+
A No, Interface planet do not offer any refund on our interface customization product. If you have any question related to it, we advise you to contact our customer support for help.
Citrix Web Interface
Q What versions of Citrix Web Interface customize?+
A We are currently featuring Interface Customization Services for Web Interface 5.4, but we can still customize the 4.* and 5.* series of Citrix Web Interface releases.
Q Can the Custom Citrix Web Interface work with NLB Clustering?+
Q Do you offer any bug fix warranty for your Custom Citrix Web interface? +
A Yes, 90 days of bug fix warranty will be offered with our Custom Citrix Web Interface package.
Q Can the Custom Citrix Web Interface be installed on multiple servers?+
A Yes, the Custom Branded Citrix Web Interface can be installed on Unlimited Instances and Unlimited Citrix Web Interface Servers as long as the version is the same.
Q Do you provide support for installing your custom Citrix Web Interface?+
A Yes, our Remote Install Assistance applies to all our interface customers at free of cost. We can support you from remote using web based remote programs.
Q We use Safeword with our Citrix Web Interface. Can Interfaceplanet.com design with Safeword Integration? +
A Absolutely. We work with RSA, SafeWord, Entrust and pretty much any other Multi-Factor Auth Product that works with Citrix Web Interface. We do charge additional fees for these Multi-Factor Auth Customizations.
Citrix StoreFront
Q Do you provide Branding of Citrix Receiver for the Web for Cloud gateway? +
A We do provide full Branding of Citrix Receiver for Web and have multiple Demo's on our website for your review.
Q What is the installation process? +
A Interfaceplanet.com provides a Full Zipped Install Package with all files for your Custom Branded Citrix Receiver for Web. We also include an Install Guide and each project comes with 1 install performed by Interface planet via a one-time Go-To-Meeting Session.
Q Are you Citrix ready for Cloud Gateway? +
A yes, we are! Citrix ready for Citrix Receiver for Web for Cloud Gateway. So you can rest assured that you will get the highest quality product within the Framework provided by Citrix.
Q How long a Citrix StoreFront customization takes? +
A 2 weeks in general. One week for design and one week for implementation. If you need some custom features it may take little more time based on your requirements which will be discussed at the start of project.
Citrix NetScaler Access Gateway
Q What packages do you offer for NetScaler Access gateway? +
A Currently we offer 4 Branding Packages for Citrix NetScaler Access Gateway:
- Custom Branded Citrix NetScaler Login Page.
- Custom Branded Citrix NetScaler Login Page & Portal.
- Custom Branded Citrix NetScaler Login Page, Portal & Web Interface 5.4 for NetScaler.
- Custom Branded Citrix Web Interface 5.4 for NetScaler.
Q What are the of Citrix NetScaler versions you can customize? +
A We can customize all versions of NetScaler that starts from 7.0 to the latest 10.5 versions.
Q Do you provide support for installing your custom Citrix NetScaler Interface? +
A Yes, our Remote Install Assistance applies to all our interface customers at free of cost. We can support you from remote using web based remote programs.
Q Are you Citrix Ready? +
A All of our Custom Branded Citrix Interface Products and Customizations are certified Citrix Ready.
MS Remote Desktop Web Access
Q What are the MS Remote Desktop Access versions you can customize? +
A We can customize from the TS Web Access (the Former RD Web Access version) to the latest Remote Desktop 2012 R2.
Q How long does it take to customize Microsoft Remote Desktop Web Access 2012? +
A On average, we require 15 business days to complete a Branding project. We allow 5 Business Days for Design and then 10 Business Days for Development.
Q Can the Custom Microsoft Remote Desktop Web Access 2012 Interface be installed on multiple servers? +
A Our Custom Branded RD Web Access package can be installed on unlimited Windows 2008 R2 Servers in your Environment.
Q What are custom features you can implement with RD Web Access Interface? +
A The standard features that most companies require are Announcements, Web Links, OWA Integrations, Documents, Downloads, Active Directory Info, Client Info, Twitter, RSS and few more. However we are ready to hear your specific requirements and convert them as features for you.
MS Outlook Web App
Q We have some custom features that we would like developed for our Outlook Web Access Interface. Can you help us? +
A Sure! Because Interface planet is a full featured .Net Development company, we have a firm grasp of the technology behind Outlook Web Access and can perform Advanced Interface Customization Development.
Q Your Custom OWA packages are version specific? +
A Yes, our custom OWA theme is version specific.
Q How long a Custom OWA theme takes? +
A It takes 2 weeks in general to develop custom OWA theme. 1 week for design and 1 week for implementation.
Q What does your Custom Branded Outlook Web App Package offer? +
A Our Custom Branded Outlook Web App Package includes:
- Design to Client's Existing Brand.
- Custom Login/Logoff Pages.
- Custom OWA 2013 Premium Theme
- Install Package.
Ericom AccessNow
Q Do you provide Branding and Customization of the Ericom Software Products? +
A Yes we currently provide Custom Branding of Ericom Access Now HTML5 RDP Client, Ericom Access Portal & Ericom Access Now for VMware View.
Q What are the Ericom AccessNow versions you can customize? +
A We customize all Ericom AccessNow web based clients.
Q Can Custom Branded Ericom Software Products be installed on multiple servers? +
A Yes, the Custom Branded Ericom Software Products can be installed on Unlimited Ericom Software Products Servers in your Ericom Environment.
2X RAS Portal
Q How long a 2X RAS Web Portal customization takes? +
A It takes 2 weeks in general to customize a 2X Web Portal. One week for design and 1 week for implementation. If you need some custom features it may take little more time based on your requirements which will be discussed at the start of project.
Q Can the Custom Outlook Web Access Interface be installed on multiple servers? +
A Our Custom Branded Outlook Web Access package can be installed on unlimited Client Access Exchange Servers in your Environment as long as they are the same version.